Shipping policy
Where We Deliver
Good news - your vegetable chopper can travel anywhere in the United States, including Alaska, Hawaii, and Puerto Rico. We currently ship to all 50 states and U.S. territories. At this time, we do not offer international shipping, so if you are outside the U.S., we are unable to fulfill your order. We know it is exciting to get a new kitchen tool, and we want to be upfront about our coverage so there are no surprises.
How Fast We Get Your Order Out
Once you place your order, our team gets to work. Orders are processed within 1-3 business days (Monday through Friday, excluding public holidays). This means your chopper usually leaves our facility within a few days of ordering. You will receive a tracking number by email as soon as your package ships, so you can follow its journey right to your door.
Standard Shipping and Delivery Time
We offer one simple shipping option: Standard shipping, which costs $15. Delivery takes 7-14 business days after your order ships. Please keep in mind that these delivery windows are estimates based on business days, and they are not guaranteed. Weather, carrier delays, or high order volumes can affect the exact arrival date. If you need your chopper sooner, we recommend ordering with plenty of time to spare.
Which Carriers We Use
Your package may arrive via one of these trusted carriers:
- USPS
- UPS
- FedEx
The carrier is chosen based on your location and the most reliable route. Each carrier provides its own tracking updates, which you can view using the tracking number we email you.
Lost or Damaged Packages
We understand how frustrating it is when a package goes missing or arrives damaged. If your order is lost in transit or shows up damaged, you must report it to us within 48 hours of the delivery date. This timeline helps us work quickly with the carrier to resolve the issue. To report a problem, reach out to us at support@thekavur.shop and include your order number and any photos of the damage. We will do our best to make it right.
Incorrect Address? Act Fast
We all make typos, but an incorrect shipping address can delay your order or cause it to be returned. Please double-check your address at checkout. If you realize you entered the wrong address, contact us immediately at support@thekavur.shop so we can try to correct it before your order is dispatched. Please note that once your package leaves our facility, we are not responsible for orders sent to an incorrect address that was supplied by you. Acting quickly gives us the best chance to update the details and keep your chopper on track.
Questions? We Are Here
If you have any other questions about shipping, delivery times, or your order status, our support team is happy to help. Email us at support@thekavur.shop and we will get back to you as soon as we can. We want your shopping experience to be smooth from click to kitchen counter.